Frequently Asked Questions

Q:

I’m interested in a certain item (i.e. rattan coffee table, iron floor lamp, round wooden mirror, etc.) that I don’t see on your showroom floor. Do you have access to this?

A:

We have many sources that provide catalogs you may look through at the shop for that special something. Quite a few manufacturers also have websites for customers to view at home. If we were to special order an item for you from a catalog, a non-refundable 50% deposit is required with the order and balance is due upon receipt.

Q:

I saw something at your shop last year. Can you still get it for me?

A:

Unless the manufacturer has discontinued the item, we are able to order it for you. Again, a 50% deposit is required on special orders.

Q:

What forms of payment do you take?

A:

We accept cash, personal checks with a valid ID, Master Card, Visa, and Discover.

Q:

Do you offer gift certificates?

A:

Yes, choose any amount. The perfect gift idea when you can’t decide!

Q:

What is your return policy?

A:

A refund is given within the first 7 days of purchase. A store merchandise credit is gladly given when item(s) are returned after 7 days of purchase and accompanied by a receipt. Item(s) must be returned in the same condition as when they left the store. No returns on sale or special ordered items.

Q:

Can you deliver?

A:

Absolutely! Charges vary, so please call for details.

Q:

Do you ship?

A:

Yes! We use UPS Ground, which arrives in 5-7 business days. Two day or next day air are also available upon request. For larger pieces or international shipping, please call us for a quote. If shipped outside SC, no state sales tax is charged.

Also check out ShopCoastalChic.com.